The day started like any other day working as a solutions architect for a healthcare invoice processing system. When I came into the office I didn’t anticipate that this was going to be a special day. I only realized it when a customer called in and asked for a specific invoice that should have been processed in our system. We couldn’t find it! It just wasn’t there at all. Sweat was dripping down my neck. Did we just lose an invoice — and therefore money?! If you want to...